How We Support You
Advisory Services
Since Day 0, we’re here to listen and understand what you really need. We know every community is different, and every drilling project has its own challenges. We’ll give you personalised advice on choosing the right rig, drilling methods, and how to maintain your equipment given your local conditions. We want to make sure that you have all information before making decision.
Your success matters to us. Even after your rig arrives and you start drilling, we stay connected. We’re always available to answer questions, troubleshoot problems, and share tips that help you drill wells more effectively.
Ongoing Supports
We don’t just deliver your rig and walk away.
After your purchase, we’re still here to give you continued care wherever you are.
Training
Programs
Once your rig arrives at your site, our skilled trainers will go directly to you to teach you and your team everything you need to know. We cover safe and efficient rig operation, best practices for water well drilling, and proper maintenance procedures. (See More Services)
We believe hands-on training in your actual working environment helps you and your team become confident and capable faster.
Full-Service Maintenance
Our skilled technicians take care of everything your rig needs to stay in top condition. From regular check-ups to major repairs and complete overhauls, we keep your PAT-Drill rig running at its best. Either small or big issues, you can tell us because it is crucial to catch problems early before they become bigger issues.
Whenever and wherever you need help, we respond quickly.
Quick-Response Spare Parts
We understand that when your rig breaks down, every day matters for your project. We have a global network of suppliers and logistics partners to get spare parts to you fast. We keep common parts in stock and can quickly source specialty items to keep your drilling operations running smoothly. This means less downtime and more time drilling wells where they’re needed most.
User Guides
Every PAT-Drill rig comes with detailed manuals and handbooks written specifically for your model. These guides give you and your team the knowledge on safe and effective operation and maintenance. With step-by-step instructions, they are easy to follow.
To protect our intellectual property while making sure you have all necessary information, our specific rig user guides are available upon request. To access these resources, please email us directly.